"IT expertise and customer service."
Wayne Board of Education, NJ
Anthony Wayne Middle School

      It was nearing summer of my junior year in high school. I had been called down to the main office. The Wayne Board of Education often pulls kids from the advanced programming classes in hopes they could find a "summer helper" , someone who would be interested in helping out the technology department for summer projects. I immediately accepted the offer. The Wayne Board of Education found their kid, but I wasn't just any kid. I had a knack for computers, and have been infatuated with technology ever since I got my hands on my first computer many years ago. I was going to prove myself worthy to the technology department, I wanted to join their team.

      Over that summer, I worked hard. Through every task I was faced with, I pushed for excellence hoping to prove my worth and knowledge of computers. Through a lifetime of tinkering with computers, passion, hard work, and of course the mentorship of the Wayne techs, I learned the basics of being an effective Computer Technician. When the time came, I applied for the full time position and went through the interview process. I became the first "summer helper" to be brought on to the team full time. I believe where there is passion, anything can be done.

      I was now tasked to support the technology in four buildings. I had the responsibility of one middle school and three elementary schools. The responsibility was immense, but I was the guy for the job. I upheld a fast response time and effective customer service combined with strong technical knowledge. I communicated with administrators about upcoming technology changes, projects, and general maintenance in there respective schools. I eventually became tasked with managing the district inventory for Chrombook parts, and even made software to assist with certain tasks. By doing work I could be proud of, I became an integral part of the Wayne team. During my time at Wayne, I had the privilege of working with some of the most talented, hard working, and intelligent people. I am truly grateful for my experience there.

Lafayette Elementary School
Troubleshooting
Effective use of CompTIA troubleshooting methodology
Operating Systems
Working with and troubleshooting Windows, Linux, and MacOS, and Android systems
Repair & Maintenance
Laptops, Chromebooks, Desktops, Projectors, A/V Systems, Printers, Smart Screens
Networking Experience
Punching RJ45 jacks, creating cables, tracing faulty network connections back to MDF or IDF
Customer Service
Empathetic approach to customer service always leaving end users heard, and satisfied.
Helpdesk Ticket Systems
Tracking, updating, and completing user issues through various ticket systems
Imaging & Software Installation
Filewave, PDQDeploy, manual imaging and installation methods
Inventory Management
Inventory tracking, part management, facilitating orders via 3rd party vendors